Customers outside the UK

Will I be charged duty or import tax at customs?

Our prices include VAT at the current rate. Our VAT number is 869 7445 58. All countries outside the EU have additional customs charges which might be applied to your order upon it reaching its country of desti...

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Do you charge VAT on international orders?

All prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale....

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Are there any hidden costs or extra charges?

We offer completely free standard worldwide delivery. If you need your parcel to get there a little sooner, or you wish to have the extra security of a tracked service, these options may be available to you. ...

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How do I place an order to be delivered internationally?

If you are shopping outside the UK your search engine will be able to tell us which country you are in and redirect you to the correct version of our site. If you are making an order for delivery in a different...

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Will my order be sent with tracking information?

We now offer a tracked service to the majority of international destinations. If we offer this service to your chosen delivery destination, it will be offered to you at the checkout stage, where you will have t...

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Do you deliver to Turkey?

Unfortunately we are unable to deliver to Turkey due to cosmetic import restrictions.

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Why can you not send aerosol items overseas?

Aerosols are classed as prohibited items with Royal Mail and most other carriers, so we are not able to ship them outside of the UK.

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Why can't I order MOP outside the UK?

We are the official online retailer for MOP in the UK and buy our stock from the brand directly in the USA. Unfortunately we are unable to sell MOP products outside of the UK and Europe, as part of our agreem...

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