My Order/Account

How do I update my personal details?

If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please contact...

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What happens after I've ordered?

As soon as you have paid for your order you will receive a confirmation email detailing the delivery address and the products you have ordered. If you spot a mistake, please chat, email or call us as soon as p...

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I have forgot my password, what shall I do?

Don't worry, it happens. Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new passwo...

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I've received the wrong product , what do I do?

We're sorry you have received the wrong item in your order. We pack all our products with care, and bar code scan every item as it is packed. We have also appointed two members of the team to independently che...

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My order has arrived damaged, what do I do?

We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if y...

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My order is delayed due to an item on pre-order, what can I do?

We sometimes offer items for sale before they are in stock to meet growing demand. If we do this then you will be clearly notified before you place your order. You may place an order for one of these items in ...

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How do I unsubscribe from newsletter emails?

We would be really sorry to see you go, but if you want to leave behind the thousands of other beauty insiders receiving exclusive news and offers, simply sign into your account and click on "edit" in your acco...

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Do you sell gift vouchers?

We do not currently have any printed catalogues available for our customers, as our range is constantly being expanded and updated. However, you can join the thousands of MOP fans who have subscribed to our ne...

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How do I change or cancel my order?

If you would like to change your order after you have placed it then please chat, email or call us as soon as possible and we will do our best to meet your request. However if your products have already been p...

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I entered the wrong address, what should I do?

If you have entered the incorrect delivery address, or missed any significant details from your delivery address. Please chat, email or call us as soon as possible. Once the item is packed we will not be able...

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