Popular Questions

Why can't I log in?

We've upgraded! If you shopped with us before the 1st October, you will need to reset your password. Changing your password is easy, but if do have any issues please contact our customer service team and we...

Read Article

Why can't I use my reward points?

We have upgraded our system! Unfortunately this means that Reward Points cannot be used at the moment, but don't worry we have them saved for you. As soon as we have our Reward Point scheme back up and running...

Read Article

Why haven't I received my order?

We do, on the odd occasion, experience delays with the service provided by Royal Mail and orders arrive later than intended. We understand how frustrating this can be, and for this we sincerely apologise. ...

Read Article

When will I be charged for my order?

We like to do things quickly and efficiently. Therefore as soon as you placed your order we will immediately charge your card once security checks from your bank issuer and our website have been authorised. Yo...

Read Article

Do you deliver internationally?

We do send orders internationally and offer completely free standard shipping worldwide. If you need your order to get there a little quicker, we offer express and tracked services to certain countries. You can...

Read Article

Can I track my delivery?

If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise ...

Read Article

What is the status of my order?

Dispatching your order is of course very important to us! Below is a list of the different status' which might be showing in your account area and what they all mean. Pending - You have started the checkout pr...

Read Article