Delivery

How is my order packaged?

We take great pride in the way we package your little luxuries. For the majority of our orders we use a simple yet strong external box with the gaps around the product(s) filled with environmentally friendly re...

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Can I have multiple delivery addresses?

You may deliver orders to as many addresses as you wish, however we must request that a separate order is created for each delivery destination. Separate delivery charges will apply to each address unless the ...

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Can I send to BFPO addresses?

We are happy to send luxury products to shoppers in the services, however orders of this nature must abide by strict security measures. As advised by Royal Mail, please list the destination country as the UK, ...

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Has my order been dispatched?

We will always email you to let you know when your order has left our warehouse, giving you peace of mind that your essential luxuries are on the way. Of course if your email has been lost in cyber spac...

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When will I receive my order?

Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays,...

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Do you offer a nominated day or guaranteed Saturday service?

We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion. Currently we do not offer a nominated delivery or Saturday...

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Do I need to be home when my order is delivered?

If your delivery address is in the UK, your order will be dispatched via Royal Mail, Yodel or Hermes. You will find this information on your dispatch email. If your delivery address is outside of the UK, your o...

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Do you offer next day UK delivery?

We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion. We use a mixture of First and Second Class services depend...

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Will my order arrive before Christmas?

We know how important it is for your beauty essentials to arrive in time for Christmas and so below you will find a list of recommended last posting date to get your order before Christmas Day. Western...

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Why have I been charged on delivery?

Standard delivery is free when you spend over £25 GBP, however depending on where you live, there may be customs charges upon entry to the country. Additional charges for customs clearance must be borne by the ...

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