How do I arrange a return or exchange?

Changed your mind? No problem unused items can be returned to us free within 30 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.

Before you post it, please chat, email or call us, quoting your order number and the reason for returning your order. Once we have received your message we will send you details of how to return the products for free. If you are in a hurry you can also return the items to the following address (however postage charges will apply)

Koan UK Ltd
Unit X
Stover Trading Estate
Wellington Dr
BS37 5NZ

It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact the customer service team on 0117 9270430.

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